> Dear Fellow PM3 users,
>
> I have a customer that is using a Best Data 14.4 Fax modem that we
> cannot get to connect. We have tried everything under the sun but
> no matter what he cannot get connected. He calls in, the modems
> seem to negotiate OK, but after a few seconds the modems hang up.
> We have got as far as entering his login name and password but the
> modem will hang up/time out shortly after.
>
> Again, his modem that is a Best Data "14400" Fax Modem. 14,400 bps
> with 57,600 bps Throughput CCITT Standards: V.32bis, V.32, V.22bis,
> V.21, V.17 Hayes Compatible.
>
> I have a PM3 with a Channalized T1 running ComOs 3.7.2 and
> Livingston Radius 2.0.1
>
> If anyone can offer any suggestions at all it would be greatly
> appreciated.
>
> Thanks!
> Todd Knaus
> CISNet, inc.
>
Hello,
It sounds to me like this user may have an RPI modem.
For more information go to my modems site (the address is in my
signature), select "Personal Notes" and then "Rockwell."
If you are charging the customer for the time it takes you to tinker
with the modem until it works, this will not be worth the effort. If
you have a Costco near by, they can purchase a Best Data V.90/56flex
modem for less than $60. If you are not charging the customer, but
consider your time valuable, it will probably be worth purchasing
this modem for them.
The newer Best Data modems appear to have resolved most (if not all)
of the issues that existed in the 14,400 versions and appear to work
reliably.
I hope this helps...
Christopher Ostmo
a.k.a. costmo@rosenet.net
Rosenet, Inc.
For a good time,
http://modems.rosenet.net/
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