Re: (PM) Two weeks later, and still no working ComOS

Paul Andersen (paul-ml@egate.net)
Fri, 17 Jul 1998 17:29:00 -0400 (EDT)

I have to agree with Larry here.. One of the small secrets to successful
business I've found has nothing to do with how good your product is
(although yes, evantually you do have to deliver) but how well you
communicate with your customers. I've found that just letting a customer
know on a FREQUENT basis that you have progress or even NO progress can
sooth the soul more then you can believe.

I've stayed out of these wars quite a bit because I had faith in
Lucent/Livingston but as I get my first PM3 going I too get very worried
because Lucent in my view has made no good effort to keep us informed.
Lucent would go a long way to make a secondary announcement list where the
development team posted at least a weekly report of the success and
failures they were having. At least it would give us all something to do
rather then just spend more time ranting.

In my 3 years camping on this list I dont think I've seen this
much anger flying around (for such a long period) so I warn all those
camping Lucent like types that perhaps you should be very careful on the
fine wire you walk on.

Cheers,

Paul

---
Paul Andersen (InterNIC:PA137)		paul@egate.net
System Administrator			T: +1 (416) 447-8505x23
E-Gate Communications Inc.		F: +1 (416) 447-6447
Toronto, Ontario			P: www.egate.net/pagepaul


On Fri, 17 Jul 1998, Larry Vaden wrote:


> -----Original Message-----
> From: I don't work for Lucent RABU <livingston@iav.com>
> To: portmaster-users@livingston.com <portmaster-users@livingston.com>
> Date: Friday, July 17, 1998 1:46 PM
> Subject: Re: (PM) Two weeks later, and still no working ComOS
> 
> 
> |However, how many times need you be reminded that this is
> |
> | NOT AN OFFICIAL CHANNEL!
> 
> 
> What you see is what we've got for an official channel.
> 
> Lucent RABU management is free to post a complete list of the outstanding
> issues they recognize and are working on, as well as any workarounds (ala
> IBM) they are aware of due to their unique position (more global overview).
> 
> Communicating is an important skill and Lucent RABU management is free to
> demonstrate their ability to do so.
> 
> 
> 
> 
> 
> 
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> 


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