Re: (PM) Need Help with a Grumpy Customer

David OBrien (growler@ac.net)
Fri, 10 Jul 1998 11:03:28 -0400

The DirectPC has it's own ip address and here I have to add that IP to the
"LocalP" for sendmail or else they can't send mail. Is this what is happening?

At 11:28 PM 7/9/98 -0500, John Lange wrote:
>HI & Thanks in Advance
>
>I am forwarding a message from a grumpy customer with hopes that you all
>can help me out here. At the POP this customer is using, we have a PM2e30
>with USR Sportsters (no flames please) Com O/S v3.3.2 and 4MB ram. Is this
>guy full of it or does he have a legit gripe? Any thoughts before I loose
>him (he is a local consultant)? And all his customers...
>
>The message from him below.......
>
>Thanks
>JOhn :}
>>
>>I have just recently added a DirecPC Digital Satellite dish to my system for
>>receiving only of the Internet. In order to enable Internet access to my LAN
>>the program from Helius was needed which required an update from RAS to RRAS
>>on my server.
>>
>>I have gotten everything working, except that when the dish is activated I
>>am unable to send mail to anyone other than myself.
>>
>>When using the Dial up networking connection (the Dish does not receive)
>>then I am able to send mail without any problems.
>>
>>In order to activate the Dish to receive I must connect using the demand
>>dial interface though RRAS. This interface is setup exactly like the dial-up
>>connection DNS entries, logon credentials, all things are the same.
>>
>>The only entry under Static IP Routing in RRAS is to the default Gateway
>>assigned to the DirecPC card.
>>
>>Ping works with either connection from the server it is complete and from
>>the clients I get name resolution and 'Host unreachable' as expected through
>>the proxy.
>>
>>When sending mail (dish in use) I get a long delay and then a 'Transport
>>provider Unavailable' error every time from the server as well as the
>>clients.
>>
>> During normal Dial up Networking connection when mail works.
>>
>>IP STACK ROUTE TABLE on server.
>>--------------------
>>Destination Mask NextHop I/f Metric Protocol
>>0.0.0.0 0.0.0.0 207.112.213.76 4 1 2
>>0.0.0.0 0.0.0.0 207.168.145.38 2 2 2
>>10.0.0.0 255.255.255.0 10.0.0.19 3 1 2
>>10.0.0.19 255.255.255.255 127.0.0.1 1 1 2
>>10.0.0.21 255.255.255.255 127.0.0.1 1 1 2
>>127.0.0.0 255.0.0.0 127.0.0.1 1 1 2
>>206.71.99.17 255.255.255.255 206.71.99.17 -1 1 2
>>207.112.213.0 255.255.255.0 207.112.213.76 4 1 2
>>207.168.145.0 255.255.255.0 207.168.145.38 2 1 2
>>207.168.145.38 255.255.255.255 127.0.0.1 1 1 2
>>207.168.145.255 255.255.255.255 207.168.145.38 2 1 2
>>224.0.0.0 224.0.0.0 10.0.0.19 3 1 2
>>224.0.0.0 224.0.0.0 10.0.0.21 5 1 2
>>224.0.0.0 224.0.0.0 207.112.213.76 4 1 2
>>224.0.0.0 224.0.0.0 207.168.145.38 2 1 2
>>255.255.255.255 255.255.255.255 207.168.145.38 2 1 2
>>
>>During Demand Dial through RRAS connection when mail fails.
>>
>>IP STACK ROUTE TABLE on server.
>>--------------------
>>Destination Mask NextHop I/f Metric Protocol
>>0.0.0.0 0.0.0.0 207.168.145.38 2 1 2
>>10.0.0.0 255.255.255.0 10.0.0.19 3 1 2
>>10.0.0.19 255.255.255.255 127.0.0.1 1 1 2
>>10.0.0.21 255.255.255.255 127.0.0.1 1 1 2
>>127.0.0.0 255.0.0.0 127.0.0.1 1 1 2
>>206.71.99.17 255.255.255.255 206.112.213.87 4 1 2
>>207.112.213.65 255.255.255.255 207.112.213.87 4 1 2
>>207.112.213.87 255.255.255.255 127.0.0.1 1 1 2
>>207.168.145.0 255.255.255.0 207.168.145.38 2 1 2
>>207.168.145.38 255.255.255.255 127.0.0.1 1 1 2
>>207.168.145.255 255.255.255.255 207.168.145.38 2 1 2
>>224.0.0.0 224.0.0.0 10.0.0.19 3 1 2
>>224.0.0.0 224.0.0.0 10.0.0.21 5 1 2
>>224.0.0.0 224.0.0.0 207.112.213.87 4 1 2
>>224.0.0.0 224.0.0.0 207.168.145.38 2 1 2
>>255.255.255.255 255.255.255.255 207.168.145.38 2 1 2
>>
>>Internal NIC 10.0.0.19 Mask 255.255.255.0
>>RAS NIC 10.0.0.21 assigned by DHCP Server
>>DirecPC Network card IP 207.168.145.38 Default Gateway 206.71.99.17
>>
>>Do you have any ideas or suggestions as to what additional routes would need
>>to be added in order for mail to work correctly?
>>
>>I have to add several routes and all of them either make no changes or they
>>will not add to the table at all. I spent three days checking newsgroups and
>>MS KB articles with no answers that fixed this problem. I have only
>>determined that it is a known problem when connecting one system acting as a
>>router to another router.
>>
>>Problem #2, while using MS Proxy on my server the auto disconnect feature
>>will not disconnect the connection no matter what time it is set to. I
>>believe this is due to some packet that is being transmitted from your
>>system which causes Proxy to believe there is traffic until your system
>>times out after 20 minutes of no activity from my end. At approximately
>>every 31 seconds I show 253 Bytes in and 57 Bytes out. Which I believe is
>>cause the connection to stay up.
>>
>>I know that this will work if correctly set up as I was able to test it
>>using a Customers account at MAQS.net I only changed the dialing
>>configuration to dial MAQS and everything functioned correctly including the
>>disconnect and email while the dish is enabled. All of the other settings
>>and routings remained unchanged.
>>
>>I am missing something here that needs to be set but I haven't been able to
>>find it, maybe you have an idea.
>>
>>Thanks,
>
>
>
>John C. Lange, Sr. PALACE dot NET, INC.
>microjl@palacenet.net MICRO-TECH Computers, Inc.
>608.742.1601 & 6980 2800 New Pinery Road
>http://www.palacenet.net/ Portage, WI 53901
>Visit our online store @ http://www.microt.com/
>Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
>
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