On Wed, 24 Jun 1998, Chris J. Magnuson wrote:
> The b17 upgrade went well on one box, and initial V.90 and V.34 testing for
> about an hour passed muster, so we released it to production to see what
> would happen. That box is still in service and working great.
>
> Then we tried the upgrade on another PM3. Oh shit! There is an RMA for it
> now. Never had *this* happen before with a beta. Before ComOS was loaded
> in completely it hanged for no apparent reason.
>
> I tried doing a netboot and using the serial port to upload a new ComOS
> with the brand spankin new Troubleshooting Guide instructions, but it gags
> on tftp after about 42% or so, no matter which host platform/server
> software is used for tftp (Win95 or UNIX). Tech support didn't know how the
> download command worked, and the Troubleshooting Guide is horked on this
> count (start the download before the PM3 is turned on? Huh?).
>
> Tech support rep I talked to said it would be a "security problem" for them
> to design it so that a jumper on the motherboard couldn't put the box back
> in a sane state.
>
> Say what?!
>
> If I've got physical access to the box, I can remove the memory, unplug the
> lines, stick a pencil in the fan, spit on the motherboard, spray paint
> Ascend over the Livy logo....how is adding a jumper to get the box bootable
> when it goes insane a security problem? That's what locks are for on the
> rack.
>
> Venting. But this is real life, not a cartoon. Whoever says this is a
> security issue should have a little chat with me. Having written embedded
> firmware for years I know this is not rocket science to provide a bootstrap
> mechanism for restoring the OS.
>
> Chris
>
>
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