(PM) Modem connection difficulties

System Administration Staff (root@mwis.net)
Sun, 21 Jun 1998 19:56:56 -0500 (CDT)

I've noticed a disturbing new pattern of connection problems forming with
my users. I'm running PM3's with ComOS 3.7.2 and K56Flex modems installed.

A caller will dial in and get connected at good speeds (40+ K with a Kflex
modem, 33.6 with a V.34). However, _often_ she will not be able to
transfer data. No name resolution, no pinging (name or number), etc. She
seems to be assigned an IP address (winipcfg in Win95) as well as name
server address, all of which are correct. The darned connection just
refuses to transfer data. This user states that the same problem happens
with both her Jaton Modulator56 (rockwell chip) and her Atlas 33.6 on two
different boxes, but with the same phone line. And (of course), she can
connect to the local Bell internet service at light speed every time.

The bad part - she's an example out of a group of about 10 such calls I
fielded this week. Any ideas?

Steve Dispensa
Systems Administrator
Midwest Internet Services

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