> How many of you have had a PM3 actually FAIL such that it had to be
> returned for repair? Did Lucent drop ship a replacement unit?
If a unit has problems, contact support via telephone. They will attempt
to resolve the problem and will cross-ship you a replacement if needed.
> Any interesting stories you would be willing to relate?
My previous employer had a PM3 with a bad flash chip in it. Lucent (then
Livingston) shipped me a replacement, I pulled out the bad PM3, replaced
it with the new PM3, and shipped the old one back. No problem.
> In the 4 years+ that I have had PM2s(six of them), I have had only one
> failure. To me, that's a good record.
=). They're like Energizer Bunnies.
> I'd rather spent support contract money on PRIs and I need a defense to
> keep money from being wasted. There's a little bit of politics going on here,
> that's why I'm asking about PM3s when I have PM2s.
Why do you need a support contract on PRIs? Won't the phone company fix
them for free if they're broken? If they won't, it's time to investigate
a CLEC.
Chad Scott
Beta Engineer
Lucent Technologies
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