Re: (PM) Stable v.90
Tim Tsai (tim@futuresouth.com)
Wed, 17 Jun 1998 13:11:19 -0500
On Wed, Jun 17, 1998 at 01:50:43PM -0400, Scott Drassinower wrote:
> It is unlikely that if you keep those people informed, that they will
> leave, or they will return after seeing how some of your competition
> treats them.
>
> If you tell people what you're doing ahead of time, explain things a lot,
> you usually will win them over. If you change things that obviously make
> problems and you don't give a heads up, they will hate you.
Well said. However, isn't this is what the customers are asking Lucent
RABU to do? To keep the customers informed? This is almost amusing.
Tim
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