Re: (PM) v.90 code

Dick St.Peters (stpeters@NetHeaven.com)
Wed, 10 Jun 1998 13:28:49 -0400

> We have multiple PM3s, but the way the lines are provisioned it's not
> possible to have one of them set aside for something different. The same
> phone number "round robin" hits all of them. Getting telco to change this,
> trying to apportion the right number of PMs for each protocol, getting our
> users to change dialup numbers, and then putting it all back together when a
> common code base will handle everything down the road isn't exactly trivial.

OTOH, there are compensating benefits. Offering a choice spanning
from bleeding edge to tried'n'true goes over quite well and creates a
positive image of catering to customer needs.

In two of our largest markets, we have three access numbers, one
analog hitting Couriers (MP/16s) on PM2s, one PRI hitting 3.7.2c3, and
one PRI hitting 3.8.b15. I don't expect to dismantle this; in fact
I'm working on adding new numbers in places where we don't now offer a
choice.

I don't think it matters a whole lot what the choice is; just being
able to provide a second or third access number that's different
leaves an impression of going the extra mile. In fact, having people
try a different number was a remarkably effective cure for a lot of
problems even when all the PRI numbers hit identical boxes :)

--
Dick St.Peters, stpeters@NetHeaven.com 
Gatekeeper, NetHeaven, Saratoga Springs, NY, 1-800-910-6671 (voice)
Saratoga/Albany/Amsterdam/BlueMountain/BoltonLanding/Cobleskill/
Greenwich/GlensFalls/LakePlacid/NorthCreek/Plattsburgh/...
	  Oldest Internet service based in the 518 area code


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