RE: (PM) NAT beta contact

Morris, Scott A. (samorr@inter-connect.net)
Sat, 9 May 1998 03:04:00 -0400

This is another case where a clerical type sending a thanks for applying,
but no thanks right now message would have gone a long way.

Not taking this simple, courteous step is why you are seeing all of the
Call... messages.

It is one thing to hear no thanks - but not to hear at all doesn't place a
very high value on your customers. And it sure doesn't create warm fuzzies
the next time they need to buy something.

-----Original Message-----
From: owner-portmaster-users@livingston.com
[mailto:owner-portmaster-users@livingston.com]On Behalf Of Josh Richards
Sent: Friday, May 08, 1998 8:28 PM
To: portmaster-users@livingston.com
Subject: Re: (PM) NAT beta contact

On 8 May 1998, David Routh wrote:

> Best to call... I sent em' e-mail back when they were asking... never
heard
> another word. Ended up getting an Ascend... and I really like the OR's...
> Oh well...

No, please don't call. We've instructed our phone people(s) not to tell
anyone that we (Beta) exist.. :-) Well, not really, but we'd get way to
many calls otherwise. We obviously cannot select everyone that applies
for a beta program and also have to be careful what information we give
out to people that are just applying (until they have been selected and
signed a NDA).

David - I believe you wanted to do testing using an OR-U and unfortunately
we had a lot of applicants using that platform already. We've got lots of
beta programs in progress right now and new products in development that
will be soon, so keep your eyes on this list for future announcements of
other things we may be able to get you placed in.

--jr

----
Josh Richards - <jrichard@livingston.com> - [Beta Engineer]
LUCENT Technologies - Remote Access Business Unit
(formerly Livingston Enterprises, Inc.)
http://www.livingston.com/

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