According to the information on Zoom's Web site, the VFP was a v.32bis
model, thus the 14.4 connects. It's even indicated in the id string you
have above: "V32B". See http://www.zoomtel.com/products/v32bis.html for
more information.
If he can connect to AOL at 28.8, his might have been upgraded to v.FC,
which is not supported on the PM3.
-James
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