(PM) Is my telco yanking my chain?

Jeff Woods (jeff@delta.com)
Tue, 27 Jan 1998 22:43:15 -0500

I'm installing my first PM-3. I have a PRI installed, and the telco
claims that the PRI is up and that they can monitor it. They claim the D
channel is up, and that THEY have brought up the B-channels on their end.
It has been provisioned exactly like the Livingston web page says it should
be.

There are TWO directoy numbers assigned to the PRI, all channels hunting.
(Two because the second is a "phantom POP" that expands my local calling
area). When I dial the directory numbers from a POTS line, I'm getting
either an intercept that tells me that the "number has been disconnected or
is no longer in service" (when I dial the "phantom" number) or a
double-fast busy (when I dial the "real" number). The telco techs in
Denver get the same result.

They are blaming this on the PM-3, claiming I need to tell the PM-3 to
"bring the B channels up". I've searched high and low through the PM-3
documentation and cannot find this function -- it looks like the CSU/DSU
portion of it is completely undocumented, and therefore automatic.

When I do "show s1" the status is: DCD- CTS+ TELCO+ so *I* believe that
the PM-3 is functioning properly (it seems to have telco signal
recognition). The ports are all set as: "set all login network dialin",
etc.... (essentially followed the instructions in Chapter 19 of the PM-3
Configuration Guide).

Is the telco full of it? Have they misprogrammed their switch, or is there
indeed something wrong in my PM-3 config? Thanks!
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