RE: (PM) Disconnects with Zoom 2819
Chad Scott (chad@txdirect.net)
Wed, 21 Jan 1998 09:32:58 -0600
On Wednesday, January 21, 1998 9:06 AM, Scott Lagos
[SMTP:slagos@net1plus.com] wrote:
> We have a client that has a Zoom 2819 and he gets disconnected
frequently.
> We had him go to the Zoom site and get the latest flash (1/16/98) and
there
> has been no improvement.
>
> When we check his disconnect reasons, it says User-Request, but he insist
> that he is being dropped and he has no idle timers running. On occassion
> we do see a Port-Error as the terminate reason - 8 times out of 75 calls.
> This problem persist across ports the same PM3 for this user, but we are
> not getting complaints from other users - and our own prolonged testing
has
> not indicated any problem.
>
> The user is on Windows95 and can connect to another ISP (non-K56Flex) and
> hold a connection for extended periods of time with no problems.
Make sure he doesn't have an idle timer set in Windows95's DUN. If that's
not the problem, it could be noisy trunks between his location and the
switch the PRIs are on.
Can he bring the machine in to your offices? Moving the machine and seeing
if you get a solid connection would help determine if its a telco problem.
Chad Scott
Network Operations
Internet Direct, Incorporated
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