Re: (PM) PM3 problems

Chris Comley (Chris@wizards.co.uk)
Mon, 19 Jan 1998 22:28:57 +0000

Thanks for your reply - I'll explore. I hope it's not telco related
since theu're not the most approachable bunch around. :-( Still,
we've had the same two PRIs for a long time now, a year under a Shiva
LRAS then four months under a PM3 with no particular problem until we
started trying to get 56k working.

> Chris,
>
> I've ranted and raved about some of my problems with the PM-3 and wanted
> to let you and the rest of the list know that almost every problem I've
> had with the PM-3 has been telco related and NOT Livingston/Lucent
> related. My PM-3 is now working nearly flawlessly since the telco fixed
> the encoding problems with my lines (they had it set to B8ZS and it
> should have been AMI (and they told me that switching the PM-3 to B8ZS
> would not affect it because the switch was expecting AMI back)). So,
> they were sending me B8ZS and expecting AMI back. They were baffled
> that it was working at all. However, people could connect most of the
> time, but they would get randomly disconnected. Now that the lines are
> provisioned correctly, all is well.
>
> Do a show line0 (or line1 or both) and look for errors. If you have a
> few, reboot the box and watch the errors to see if any are consistenly
> counting up. If there are very many errors on your line at all, call
> the telco and open a trouble ticket. I had to force the issue until
> someone physically came to my location and checked the line. Once he
> looked at the line, it was a 10 minute fix.
>
> Chris Comley wrote:
> >
> > We have two PM3s currently on 3.7.2 with 56 flex modem cards in one,
> > the other, at the moment, is ISDN only.
> >
> > We seem to find
> >
> > - since upgrading to 3.7.2 and the new modem cards, modem
> > compatibiliy got worse. Several customers complaining of slower
> > connect speeds, one or two can't connect at all.
> >
> > - no-one connects at better than 33k6, some who were at 33k6 are now
> > slower.
> >
> > - occasional line-drops now becoming frequent enough to be positivly
> > annoying.
> >
> > - twice now we've had a complete lock-up where the PM3 just stops
> > answering new calls. Existing calls are left runing, until they clear
> > down normally, and you can "attach" and call out on a channel, but
> > new callers get "NU" or similar. Re-booting the PM3 fixes it.
> >
> > Am I the only one with these problems? Can I assume moves are afoot
> > to fix them? ANy chance of an indication of what and when?
> >
>
> --
> Eric Calvert
> Caveland Connection
> http://www.caveland.net
> -
> To unsubscribe, email 'majordomo@livingston.com' with
> 'unsubscribe portmaster-users' in the body of the message.
>
Chris Comley
Wizards Limited. |Astra Internet plc
Networking, Storage, |Internet services,
and Wide Area Networking |dial up, ISDN, leased line, etc
01494 837515 |
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.