> Hi everybody,
>
> We have a PM3 installed since about 1 month with 2 CT1 giving us 48
> channels. We've got the COMOS 3.7.2c2 in it.
>
> Most of our customer are connecting at speed like 26400 or even worst at
> 24000. Many of them are telling us that they have a K56Flex modem. We also
> did check with them the version of code in their modem. Some are more
> recent than 1.009 some dont but almost every one are telling us that they
> do K56 with other ISP.
First things, make sure it is a trunk-side and not line-side CT1. How is
it provisioned?
>
> When we tell them to put some coma after the phone number they get
> connected at 28800 but rarely over that. Also there are few of them able to
> connect at 31200. We are not sure now if the PM3 is as good as the sales
> rep said! We also have a Total Control fully loaded with 2 PRI and I even
> connect at 19200 all the time on it with my thinkpad (equiped with a 14,400
> bps) and I do transfert file at 1.9Kbytes/sec all the time but I cant say
> the same for the PM3. All our customer with X2 are flying (at least they
> try ;-) )on the net but so far we only did connect 1 time with Kflex at a
> poor 40000.
Umm...am I missing something here - 19200 is _lower_ then 26400/28800.
Also how are you connection at 19200 with a 14400 modem?
Try using a major long distance carrier PIC code (i.e. 10xxx) on the
client modem side and see what sort of connect speeds you get. Local
calls are many times routed differently then long distance calls,
ironically over worse trunks sometimes. Oddly enough, at my previous
employer (an ISP) we had this situation with a Total Control rack we were
testing out. That is a telco. issue--not the equipment--if you can
achieve better speeds thru a LD carrier.
Since you said that your Total Control racks are connected via PRI, find
out if they are off of the same telco. switch or not. Differences between
switches configurations can cause this to happen. Also any in between
tandem switches between you and your users.
>
> Am I missing something? I've read that many of you out there are having
> almost the same problem. Does someone can tell me the FINAL STORY once for
> all.
>
> Just one last thing, at the beginning we were having a PM2er and allways
> been satisfied with it, when we came to buy the Total Control, i didn't
> like the Idea since US Robotics is not so friendly when it come to support
> and I have always had good answer from Livingston. I was please when we did
> receive our PM3 but now I dont know what to think about it. I'm a little
> bit disapointed of the performance.
>
> Thank you everybody for your patience.
>
> DG
>
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>
>
----
Josh Richards - <jrichard@livingston.com>
Beta Engineer
Lucent Technologies (Remote Access Business Unit)
(previously Livingston Enterprises, Inc.)
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