> I had a great call today from a customer that has just bought a Hayes
> 56K Voice modem, he had problems staying connected and only connected at
> 33,600. (we have PM3 ComOS 3.7.2 and 56K modems)
>
> Before ringing me he called Hayes support after 4 hours of trying he
> finally got through. He told them what the problem was and the engineer
> said, 'there is no upgrade for that modem it must be your ISP'. Then he
> said 'Try ISP X, I know their system works OK with that Modem'., I
> happen to know that ISP X use Ascend.
Thats pathetic.
Alex
Online Gateway
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