> I had a great call today from a customer that has just bought a Hayes
> 56K Voice modem, he had problems staying connected and only connected at
> 33,600. (we have PM3 ComOS 3.7.2 and 56K modems)
Make sure they upgrade to the 1.?? current version. Its probably the .5
broken version.
> Before ringing me he called Hayes support after 4 hours of trying he
> finally got through. He told them what the problem was and the engineer
> said, 'there is no upgrade for that modem it must be your ISP'. Then he
> said 'Try ISP X, I know their system works OK with that Modem'., I
> happen to know that ISP X use Ascend.
Thats cuz Ascend works better with the older broken stuff.
> When I then got the call from the customer and after looking at the
> Hayes beta page, there is no K56Flex V1.x upgrade for the Voice modems
> yet, so basically they are trying to blame ME (and of course our PM3)
> for their inability to get upgrades out. I put the customer right on a
> few points.
>
> I have never recommended Hayes in the past and this has confirmed by
> decision.
Hayes is a good modem. Im suprised that they didnt ask the user to do a
simple ati to find that the firmware was old.
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Jake Messinger 713-772-6690 jake@ams.com
Advanced Medical Systems, Inc. jake@uh.edu
8300 Bissonnet #400 fax: 713-774-3498
Houston, Texas 77074 http://www.ams.com/~jake
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