Re: 25% Lost-Carrier Terminations

John W Baxter (jwblist@olympus.net)
Fri, 29 Aug 1997 16:41:55 -0700

>Mike Taylor wrote:
>>
>>
>> All win3.1 users terminate with lost carrier. So, what % of your user
>> base is win3.1.
>
>
> About 15-20% of our users use Win3.1.
>
> That leaves about 5-10%.
>
> If we attribute 5% as caused by lockups and crashes, worst case is
>5% of the Lost-Carriers are caused by unknown reasons.
>
> Then theres the plus or minus factor of these very rough statistical
>measues that we are making.
>
> So, apparently, 25% Lost-Carrier as the cause of Termination is par
>for the course, in out case.
>
> Until, we start getting calls, we'll just have to wait and see. <G>
>
> Everyone, thanks for all the input.
>
> It was greatly appreciated.

It's probably worth looking at the users individually.

Here...

Some are Lost-Carrier every time. A very small sampling says they are
happy, and most use Trumpet in one version or another (there's an OS/2 in
there, too).

One user always gets Lost-Carrier at one POP (non-working sorts of hours)
and never at another (working hours). We think the former is Trumpet and
the latter isn't.

The user you should be concerned about gets some Lost-Carrier and some
User-Request. Even some of those, when called, profess happiness.

Others call complaining of disconnects, and have nothing but User-Request.

It's confusing.

--John

--
John Baxter (Born before ENIAC, but not by much.)
   jwblist@olympus.net      Port Ludlow, WA, USA