Huge
On Fri, 22 Aug 1997, J. Eric Calvert wrote:
> Here is what happened when I called Motorola Tech Support about
> getting an upgrade to V1.0 K56Flex code for my VoiceSURFR modem:
>
> 1. Talked to a "1st Level Tech" who said that .519 was the
> latest version they were shipping because there were
> problems with the 1.(002, 006, 009) code from Lucent.
>
> 2. He transferred me to sales because "someone in sales
> may be able to help you better."
>
> 3. Sales said "Let me transfer you to a 2nd Level Tech."
>
> 4. Got the Tech Support operator who said "Sales can't do
> that, I'll get you another 1st Level Tech."
>
> 5. 2nd 1st Level Tech (Kelvin) said that the 1.00x code
> would not be available until the middle of next month,
> and that they already had enough beta testers, so
> they will not give out the beta code to anyone else.
>
> Between the automated answering system, and being on hold every
> time I was transferred, this whole process cost me about 30
> minutes of long-distance time. None of the techs ever asked me
> to check to see if my modem was even flashable.
>
>
> --
> Eric Calvert Caveland Connection
> mailto:eric@caveland.net Provides Internet Access To
> http://www.caveland.net Barren & Hart Counties In Kentucky
>