> Here is what happened when I called Motorola Tech Support about
> getting an upgrade to V1.0 K56Flex code for my VoiceSURFR modem:
>
> 1. Talked to a "1st Level Tech" who said that .519 was the
> latest version they were shipping because there were
> problems with the 1.(002, 006, 009) code from Lucent.
>
> 2. He transferred me to sales because "someone in sales
> may be able to help you better."
>
> 3. Sales said "Let me transfer you to a 2nd Level Tech."
>
> 4. Got the Tech Support operator who said "Sales can't do
> that, I'll get you another 1st Level Tech."
>
> 5. 2nd 1st Level Tech (Kelvin) said that the 1.00x code
> would not be available until the middle of next month,
> and that they already had enough beta testers, so
> they will not give out the beta code to anyone else.
>
> Between the automated answering system, and being on hold every
> time I was transferred, this whole process cost me about 30
> minutes of long-distance time. None of the techs ever asked me
> to check to see if my modem was even flashable.
I would say your modem is *NOT* K56flex then, and they are selling modems
under fraudulent conditions. Same as Hayes, I went around in serveral
circles with them this morning.
Upgraded 10 28.8 Optimas to 56k Accuras and about 2 months ago I received
the Accuras. Well, since I only upgraded my PM3's this week, they sat in
a closet collecting dust until last night when their v1.0 beta code was
made avalible.
That is when I find that my Accuras are not flashable as stated on the
box. A call to their support dept reveals I need to wait 24-48 hours for
someone else to call me back and resolve this problem. In the mean time,
I'll be contacting my credit card company and disputing the charge for the
upgrade modems, as any modem with less than v1.0 code is *NOT* K56flex as
stated on their packaging, and if they expect me to return these at my
exspence, well I'll just have to start at the Atty. General's office and
let that office know about the fraud going on in the state of Georgia and
Alabama.
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Tim Flavin Internet Access for St Louis & Chicago
Internet 1st, Inc Toll Free Sales & Support 800-875-3173
http://www.i1.net For more information email info@i1.net
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