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Here is what happened when I called Motorola Tech Support about
getting an upgrade to V1.0 K56Flex code for my VoiceSURFR modem:
1. Talked to a "1st Level Tech" who said that .519 was the
latest version they were shipping because there were
problems with the 1.(002, 006, 009) code from Lucent.
2. He transferred me to sales because "someone in sales
may be able to help you better."
3. Sales said "Let me transfer you to a 2nd Level Tech."
4. Got the Tech Support operator who said "Sales can't do
that, I'll get you another 1st Level Tech."
5. 2nd 1st Level Tech (Kelvin) said that the 1.00x code
would not be available until the middle of next month,
and that they already had enough beta testers, so
they will not give out the beta code to anyone else.
Between the automated answering system, and being on hold every
time I was transferred, this whole process cost me about 30
minutes of long-distance time. None of the techs ever asked me
to check to see if my modem was even flashable.
-- Eric Calvert Caveland Connection mailto:eric@caveland.net Provides Internet Access To http://www.caveland.net Barren & Hart Counties In Kentucky--------------67427BB76B729AC84C282803 Content-Type: text/plain; charset=us-ascii; name="mottech" Content-Transfer-Encoding: 7bit Content-Disposition: inline; filename="mottech"
Here is what happened when I called Motorola Tech Support about getting an upgrade to V1.0 K56Flex code for my VoiceSURFR modem:
1. Talked to a "1st Level Tech" who said that .519 was the latest version they were shipping because there were problems with the 1.(002, 006, 009) code from Lucent.
2. He transferred me to sales because "someone in sales may be able to help you better."
3. Sales said "Let me transfer you to a 2nd Level Tech."
4. Got the Tech Support operator who said "Sales can't do that, I'll get you another 1st Level Tech."
5. 2nd 1st Level Tech (Kelvin) said that the 1.00x code would not be available until the middle of next month, and that they already had enough beta testers, so they will not give out the beta code to anyone else.
Between the automated answering system, and being on hold every time I was transferred, this whole process cost me about 30 minutes of long-distance time. None of the techs ever asked me to check to see if my modem was even flashable.
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