Re: E-mail support (fwd)

MegaZone (megazone@livingston.com)
Thu, 17 Jul 1997 15:44:45 -0700 (PDT)

Once upon a time Patrick Greenwell shaped the electrons to say...
>You know I am well aware that you don't have to answer anything here MZ.
>You have gone to excruciatingly great lengths to point this out time and

I HAVE to - you might be surprised, but we still get complaints from time
to time about being ignored on the list. At least I got rid of the disclaimer
.sig I used for a while. ;-) You've been here a while, so you've seen it
many times. Not everyone else has.

>time again. Personally, I wish Livingston would pay *someone* to *have* to
>answer questions here. It really isn't fair to you to have to answer

Then it wouldn't be any different from the support mail. I'd rather see
the efforts to improve the support mail stepped up so that the problems
are eliminated, then try to add yet another support channel. Personally I
think the character of the list is radically different than an official
support area would be, and I'd like to keep it this way.

-MZ