> No automatically, but they run the risk of being ignored. Since the techs
> use 'filter' to sort the incoming mail into boxes, if you send it to the list
> but CC support - filter is going to sort on the "To:" line and it won't go
> into the support queue.
>
> I try to discourage people from sending mail to the list AND to support.
>
> On top of everything else, it is annoying. I also tend to ignore them on
> the list.
Heaven forbid customer annoying you....
/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
Patrick Greenwell (800) 299-1288
Systems Administrator
Namesecure
\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/