No automatically, but they run the risk of being ignored. Since the techs
use 'filter' to sort the incoming mail into boxes, if you send it to the list
but CC support - filter is going to sort on the "To:" line and it won't go
into the support queue.
I try to discourage people from sending mail to the list AND to support.
On top of everything else, it is annoying. I also tend to ignore them on
the list.
-MZ
-- Livingston Enterprises - Chair, Department of Interstitial Affairs Phone: 800-458-9966 510-737-2100 FAX: 510-737-2110 megazone@livingston.com For support requests: support@livingston.com <http://www.livingston.com/> Snail mail: 4464 Willow Road, Pleasanton, CA 94588