> Once upon a time Stephen R. van den Berg shaped the electrons to say...
> >- I presume handling a support case through E-mail is more efficient than
> > handling one through the phone (on average a person can handle more cases
> > through E-mail than by doing phone support).
>
> Yep.
Nope
>
> >- This should drive down the cost of support.
>
> Yep.
Nope
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Jake Messinger 713-772-6690 jake@ams.com
Advanced Medical Systems, Inc. jake@uh.edu
8300 Bissonnet #400
Houston, Texas 77074 http://www.ams.com/~jake
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