> Correct me if I'm wrong here, but:
> - I presume handling a support case through E-mail is more efficient than
> handling one through the phone (on average a person can handle more cases
> through E-mail than by doing phone support).
wrong
> - This should drive down the cost of support.
> - Then why isn't Livingston stimulating users to use E-mail support by
> putting more people on E-mail support?
a 2 way conversation is MUCH MORE efficient and productive than email tag.
> --
> Sincerely, srb@cuci.nl
> Stephen R. van den Berg (AKA BuGless).
>
> Some people live life in the fast lane. You're in oncoming traffic.
>
~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~
Jake Messinger 713-772-6690 jake@ams.com
Advanced Medical Systems, Inc. jake@uh.edu
8300 Bissonnet #400
Houston, Texas 77074 http://www.ams.com/~jake
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