Re: Livingston support??
Yura Socolov (yura@binary.net)
Wed, 30 Apr 1997 22:30:46 -0500 (CDT)
> On Wed, 30 Apr 1997 kbethke@ezy.net wrote:
> > Does it usually take everyone else on this list 4 to 6 weeks to get
> > a tech support call back from livingston? Cisco is from 10 minutes
> I get calls back in 4 to 24 hours.
>
Not only do they call back in 10 minutes, telnet into your box, see what's
up and what's wrong, fix it, and explain what was it, they also monitor it
for several days, and then call you in a couple of weeks to make sure
everything is working as expected.
We don't call them just 'cause though, only as a last resort.
I don't think any cisco would be able to beat that.
-- Yura Socolov <yura@binary.net>
-- System Administrator, Binary Net. http://www.binary.net/
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