I am glad we at least have some sort of date now. We have, as I am sure
ALL PM3 users, been beat up on getting 56k going.
We have lots of questions that need to be answered so we can make quality
decisions on the deployment of these new DSP's:
1. As the notice got out 2 weeks late, does that mean we will hear
something (get our tracking number) in 2-4 weeks?
2. Does receiving the tracking number mean it has been shipped? If
not how long after should we receive it. We have many many
customers that are beating us up on the x2/k56 issue and I would
like to be able to give them a date that we hope to have it online.
We registered very early and our # is 18, so I assume we should get
ours in the first group??
3. I am assuming that we will receive a NEW operating system with the
new cards for the PM-3's that has the new modem code....and will
this new code have already been alpha/beta tested by
lucent/livingston?
4. Will Livingston be able to make modem code changes for these new
cards, or will we have to wait for lucent to release bug fixes for
the DSP's?
Livingston was VERY responsive during the PM3 release, because it
was livingstons modem code.
5. Is the code for the new Lucent DSP cards going to be
livingston or lucent code for the DSP's? If it is Lucents code,
will Livingston be able to make changes to fit the PM3's DSP's??
I am sure you can tell we are VERY concerned about the NEW modem code for
the DSP's. We were in a position of only offering the digital modems to a
small group of TESTERS (That could be redirected back to our main dialin
modems if thay had problems connecting to the PM3's) when we purchased our
first PM3's. Now the PM3's are in our ring down from our analog lines and
are used hard EVERY day.
As everyone remembers there were lots of problems with the first batches
of code for the PM3, and it took awhile before the code was stable for all
to use.
Because all of our PM3's are production units now, we will not have the
ability to sigment the NEW code to testers only.
Will the code that will be shipped with the new DSP's have been tested
by Livingston/Lucent prior to release with the new boards??
Thank you in advance for taking the time to give quality answers to our
questions. We will use your response to make VERY important decisions on
how we deploy these new cards.
Regards,
Steve Haynes
CEO ExisNet, Inc.
1-757-552-1009