Livingston:
-----------
Technical Support:
------------------
Pro: Free and Livingston has next day (free) replacement of broken
hardware
Con: Slow service (4+ hours for emergency support at times)
My Recommendation: Please try and speed speed up emergency technical
support
Customer Service: (on portmaster users)
-----------------
Pro: The list exists and is sponsored by livingston
Megazone doesn't allow a question here to go unanswered (great job on
that!)
Cons: Megazone's customer service skills are lacking tact. If a customer
asks for something, a simple 'it is on our priority list, but lower than
a few other things' (which was posted later)
Recommendation: for someone in customer service to handle the customer
service related issues here. And keep megazone answering the technical
problems (his skill)
Hardware:
--------
Pro: RADIUS, Drives all ports as fast as you want them, Soon support for
ISDN *with* plug in modules for existing portmaster hardware. A good
command line interface (not like Ascend...ick)
Wants: (not really cons) OSPF support (being worked on), PRI ISDN (being
worked on)
My Recommendation: for me to wait 3 months and then Livingston will have
both.
I wish this was like usenet and i could 'cancel' my post :)
Anyways i meant for my post to be constructive not vise versa.
Jonah
/~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~\
| Jonah Barron Yokubaitis | TexasNet.Inc |
| barron@texas.net * Total Internet Solutions |
| President | $9.95/month PPP access |
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| (210) 272-8111 | info@texas.net |
\~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~/