Password Override
UPDATE: August 26, 1999
If you have lost or forgotten your password:
1. Have a terminal connected to s0 with a null modem
cable and dip switch 1 raised.
2. Contact the Lucent InterNetworking Systems Technical
Support Hotline at (800)458-9966,
option 1. If you select option 9
from the menu, you will be given detailed instructions on how to obtain
a password override via email in
case your need comes after regular support hours. Or, you can send
an email to override@ra.lucent.com
with the challenge string in the body of the email. Make sure to
disable any signature files on your
email client before sending the email. Inserting the word "help" in the
body of the email will return an
email with detailed instructions on this procedure.
3. Login as !root and enter the Password 'override'. This
will return a 16-character challenge.
4. Pass this challenge to the Technical Support person.
He/She will generate a response.
5. Login as !root again, this time the password is the
response given to you by the technical support
engineer. You should now be logged
in.
6. Use the 'set password' command followed by the password
of your choice to change the !root
password.
Note: Both the challenge and response are case sensitive. When doing password
overrides over the phone the phonetic alphabet makes for clearer communication.
IMPORTANT: Once you have received the Challenge string, do not attempt any
further logins or reboot the unit until you have received the response string and entered
it at the PortMaster (TM) console login prompt, or you will have to begin the process over
again. This is especially important if you are submitting a Password Override via
"support@" email.
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