Staging & On-Site Installation from NetCare Services (PDF format) Lucent Technologies NetCare® Services is a global business specializing in the conception, design, deployment and management of complex networking communications solutions. Over 1,100 professionals deployed around the world provide the highest levels of technical, industry and consulting experience. NetCare is now available to provide on-site installation and service for all InterNetworking Systems products. Staging Service includes the assembling, configuration, testing, and repackaging of equipment for shipment to the customer's installation site. Remote technical support is available to assist during the hardware installation. Staging helps ensure that product implementations go smoothly. On-Site Installation Service provides basic equipment set up. An on-site technician verifies that unit is operating to design specifications and passes all local tests. For customers with limited technical resources and/or a geographically distributed network implementation, the on-site installation service is an ideal method for bringing up the network efficiently. Type of Offer: STAGING (remote installation support) INSTALLATION (with on-site technician) Location of Service Staged at Lucent facility* Customer site* Receive equipment, unpack, inspect Yes Yes Assembly, physical installation Yes Yes Plug in cables As required Yes Power up and perform diagnostics Yes Yes Load Configuration Yes Yes Test Functionality Yes Yes (and perform test to single network address) Disassemble, repack Yes N/A Completion Record configuration model, serial number and shipping information Confirmation with customer Support Installation Help Desk Technician On Site Cost of Service Product Dependent Product Dependent Design Assurance/Technical Assistance None If sold by Lucent Direct Sales Channel only On-Site service available in continental USA