Flat RateExchange Service (PDF format) Customers can save at least 50% off of the price of a new field replaceable unit (FRU) by taking advantage of the Flat Rate Exchange Service program. If a InterNetworking Systems product is inoperable and the trouble has been isolated to an exchangeable module, simply contact the Technical Support Center for assistance. For standard post-warranty service, the factory repair center will repair or replace the defective unit and ship within ten business days from receipt of product. All modules are fully tested to meet factory specifications and carry a 90-day warranty from date of shipment. Assemblies replaced become the property of InterNetworking Systems. Type of Service RETURN TO FACTORY ADVANCED REPLACEMENT Geographic Area North America North America Coverage 7AM-3PM, PST, M-F 7AM-3PM, PST, M-F Turn Around Time 10 business days from receipt of product Next business day Shipping Cost Out Paid by Lucent Paid by Lucent Shipping Cost In Paid by Customer Paid by Customer Cost of Service Flat Rate Fee Flat Rate plus Expedite Fee Warranty 90 days 90 days Upgrade Included Included