Re: (PM) Modem slow-down with 3.8.2c2

Jason A. Cox (tech@alpha.familynet.net)
Tue, 11 May 1999 14:44:44 -0500

I had one user quit so far because of this issue. I hope that isn't a sign
of things to come. Most users tolerate slow connections for a while
(suspecting it is their phone line noise, etc. due to the Oklahoma weather),
but they are going to figure it out sooner or later!

After my first complaint, I scanned the details log (radius) and noticed
that several other users that where connecting 49K before are now ending up
(stopping) at 31K. Some others are never getting their 33.6K++ connection
that they once had.

The flip side is that many of the "can't connect" or "disconnecting all the
time" users are now happy. I just hope the fix doesn't run off all the
rest. =)

How can we diagnose this problem and report it to Lucent?

Jason A. Cox
Family Net, Inc. - jason@familynet.net
(918) 663-7134 - FAX (918) 663-7136
7935 East 57th Street - Tulsa, OK 74145

----- Original Message -----

> I have noticed now that I connect around 48000-49333, then I
> retrain/renegotiate down to 31200. All this from a modem that has been
rock
> solid at 48000. This is a psion dacom goldcard 56K, latest drivers /
> firmware. My USR External 56, also seems to have this problem. It too
was
> stable at 48000, now it degrades over time and then firmly settles in v.34
> land.
>
> I have not had that many user calls as of yet, but who knows..
>
> -Patrick
>
> > -----Original Message-----
> > From: owner-portmaster-users@livingston.com
> > [mailto:owner-portmaster-users@livingston.com]On Behalf Of Jason A. Cox
> > Sent: Tuesday, May 11, 1999 2:47 PM
> > To: portmaster-users@livingston.com
> > Subject: (PM) Modem slow-down with 3.8.2c2
> >
> >
> > Has anyone else recieved any "calls" from customers that their
connection
> > speed has decreased after upgrading to 3.8.2c2? I've noticed that some
of
> > my higher-speed users (49k+) are now connecting at 31K to 33.6K. I will
> > have to find out what kind of modems they are using, but it sure seems
odd
> > that the upgrade would reduce their connection speed. By the way.. they
> > WERE consisantly connecting at 49k and now they are consistantly
> > connecting
> > at less than 33.6K
> >
> > Jason A. Cox
> > Family Net, Inc. - jason@familynet.net
> > (918) 663-7134 - FAX (918) 663-7136
> > 7935 East 57th Street - Tulsa, OK 74145
> >
> >
> > -
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> >
>
>
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