You need to get someone higher up the ladder at the phone company and
explain the problem. Maybe they compressed your circuits or something
stupid like that. But I think from the limited info it's the phone company.
Good Luck !
Been there done that.....didn't get a T shirt either.
Gerry
At 08:56 PM 5/9/99 -0500, Tony Harris wrote:
>Ok,
>
>I have a serious problem here.
>
>Today (sunday) everything was fine in the morning.
>
>This evening, no one can connect above 32K. Average is in the 20's. People
>that used to connect at 42K are now limited to 28.8.
>
>This is screwing my business. I need help. (I wish MZ was here as he would
>probably know the answer to this in a heartbeat)
>
>I have 2 different NAS units (PM3 and a USRTC) on two different CT1's
>I have 2 different phone numbers leading into the separate CT1's
>
>Both are experiencing this problem:
>
>You dial in.
>
>Initial negotiation
>
>Pause for about 2 seconds
>
>Continue connection, connection succedes, except at under 56K speed.
>
>We have tried the following:
>
>Replace the smart jacks
>Disconnect each of the NAS's to see if either was hurting the other for some
>odd reason
>Rebooted both NAS's
>Had the telephone company reset the switch.
>
>Here is the log on my CISCO (my T1 thru this phone company to my upstream:
> Last clearing of "show interface" counters 2w3d
> Input queue: 0/75/0 (size/max/drops); Total output drops: 2
> Queueing strategy: weighted fair
> Output queue: 0/1000/64/0 (size/max total/threshold/drops)
> Conversations 0/14/256 (active/max active/max total)
> Reserved Conversations 0/0 (allocated/max allocated)
> 5 minute input rate 408000 bits/sec, 66 packets/sec
> 5 minute output rate 35000 bits/sec, 51 packets/sec
> 97470101 packets input, 3866690801 bytes, 0 no buffer
> Received 172141 broadcasts, 0 runts, 2 giants, 0 throttles
> 1675 input errors, 743 CRC, 709 frame, 0 overrun, 0 ignored, 223 abort
> 68737539 packets output, 760788638 bytes, 0 underruns
> 0 output errors, 0 collisions, 1 interface resets
> 0 output buffer failures, 0 output buffers swapped out
> 4 carrier transitions
> DCD=up DSR=up DTR=up RTS=up CTS=up
>
>Before today, there were 699 CRC errors, which would make it appear that
>something has happened to the line, but it came back up.
>
>But, why are my NAS's doing this? The phone company claims that even tho
>their switch went down for a few minutes this morning, that everything came
>back as normal. They say that the padding has not been affected. They say
>they see no errors on the line at all.
>
>What in the hell could this be? Could some sort of power surge from when
>the switch went from down to up came thru the CT1 and hosed my PM3 and my
>USRTC??
>
>Please - anyone more familiar with these types of issues let me know. Aside
>from having a modem card go bad, and some alarms now and again when the
>lines are tested, we have never had a problem this severe. There is one
>other ISP in the area - the phone company in the neighboring town, and if I
>can't get this fixed, this could end us here - just as we were getting close
>to breaking even.
>
>- A very desparate Tony
>
>-
>To unsubscribe, email 'majordomo@livingston.com' with
>'unsubscribe portmaster-users' in the body of the message.
>Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>