-Mike
At 11:08 PM 5/5/99 -0500, you wrote:
>
>Well, I guess I should have known better...
>
>Upgraded my only PM-3 (production unit) to c2. After the reboot,
>none of my ports were active. All calls to the unit were met with
>the "All circuits are busy" message when NONE of the circuits
>were in use. Immediately downgraded back to 3.8.2. The
>situation did not change. Called Lucent. Tech support reupgraded
>me to c2 and said "Call back if this doesn't fix it." It didn't. I
>did - got voice mail. Waited an hour or so. While waiting, I was
>trying different commands like "set all network dialin" and "set
>all login network dialin" etc. and rebooting to see if any combo
>would work. Thumbing through the manual, I decided to lookup
>the online help for a command. The PM-3 could not open it's
>help file. Ah-ha! Bad download of c2. Go to re-download it.
>I get the dreaded NC_DOWNLOAD...Do Not Reboot message.
>Call tech support and waited until I got another tech. He reloads
>another copy of c2 and reboots the machine. It still will not
>answer calls. The tech is still on the line. He says that the
>D channels are not up and that I should call the telco. Four
>and a half hours later, the telco gets back to me and says
>"Have you powered off your equipment?" I say "No" (feeling
>stupid while I'm saying it). He says "Try that." I did. It
>worked.
>
>Who knew I should have called GTE for tech support on my
>Lucent equipment????
>
>The moral of the story...
>
>If your PM-3 won't answer calls after an upgrade, try power
>cycling it. A reboot may not be enough.
>
>BTW, my PM-3 is on its very own switch segment, so I doubt
>network congestion had anything to do with it.
>
>Eric Calvert
>Caveland Connection
>http://www.caveland.net
>-
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>
-------------------------------------------------------------
Mike Pistone pistone@eurekanet.com
Systems/Network Administrator ph 614.593-5052
Eureka Networks, Ltd. fx 614.594-3632
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