A colt boot is the first thing you should do if a PM behaves strange =
(for
example, we often have the problem that when our telco first brings up =
a
PRI, analog callers just get dead air. After a cold (!) boot of the PM,
everything is fine.
PS: ACHTUNG!! Neue Einheitsnummer 0840 840 850 !!
!! G=FCltig f=FCr die ganze Schweiz !!
Mit freundlichen Gr=FCssen
Patrick Kormann =09
DataComm (Schweiz) AG
Projektleiter Technik=20
=09
--=20
PGP Fingerprint: B52F 7B90 0DDE AADE A388 1E9B 43A6 5555 FC47 04EB=20
-----Urspr=FCngliche Nachricht-----
Von: Eric Calvert [mailto:eric@caveland.net]
Gesendet am: Donnerstag, 6. Mai 1999 06:09
An: pkormann@intern.datacomm.ch
Betreff: (PM) Upgrading to 3.8.2c2
Well, I guess I should have known better...
Upgraded my only PM-3 (production unit) to c2. After the reboot,
none of my ports were active. All calls to the unit were met with
the "All circuits are busy" message when NONE of the circuits=20
were in use. Immediately downgraded back to 3.8.2. The=20
situation did not change. Called Lucent. Tech support reupgraded
me to c2 and said "Call back if this doesn't fix it." It didn't. I
did - got voice mail. Waited an hour or so. While waiting, I was
trying different commands like "set all network dialin" and "set
all login network dialin" etc. and rebooting to see if any combo
would work. Thumbing through the manual, I decided to lookup
the online help for a command. The PM-3 could not open it's=20
help file. Ah-ha! Bad download of c2. Go to re-download it.
I get the dreaded NC_DOWNLOAD...Do Not Reboot message.
Call tech support and waited until I got another tech. He reloads
another copy of c2 and reboots the machine. It still will not
answer calls. The tech is still on the line. He says that the=20
D channels are not up and that I should call the telco. Four=20
and a half hours later, the telco gets back to me and says=20
"Have you powered off your equipment?" I say "No" (feeling
stupid while I'm saying it). He says "Try that." I did. It=20
worked. =20
Who knew I should have called GTE for tech support on my
Lucent equipment???? =20
The moral of the story...
If your PM-3 won't answer calls after an upgrade, try power
cycling it. A reboot may not be enough.
BTW, my PM-3 is on its very own switch segment, so I doubt
network congestion had anything to do with it.
Eric Calvert
Caveland Connection
http://www.caveland.net=20
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