Sounds like a loop, but perhaps the telco has a way to break out of
it. Suppose all 72 lines are in use, and a call comes in to either
trunk group.
>
> Tonight I got the opportunity to test the setup. When the PM3 became full,
> I monitored its modems. Strangely enough, I saw ALL 48 modems ACTIVE. I
> had expected that when the 46 channels of the two T1's were full, customers
> would forward to the AS5200. Some customers WERE being forwarded to the
> AS5200, but two customers called to say that they had to try over and over
> again before they could get a connection. I set two modems to OFF on the
> PM3 and tried to dial into it while it was full, and I got the "All circuits
> are busy" recording.
There are 48 lines in two CT1s. You have turned off two modems,
leaving users high and dry when calls 46 and 47 come into that trunk
group. The THIRD caller at nearly the same time may roll into the
other trunk group on the backs of the first two (or the switch may be
fast enough at shuffling those calls off to the tilt buss to make
that highly unlikely).
If you get that recording with 48 calls in the PM3 and all the modems
turned on, then the telco hasn't set up the hunt as you requested.
Possibly they can't: see my mutterings about a loop, above.
--John
-- John Baxter jwblist@olympus.net Port Ludlow, WA, USA Give a man a fish and you feed him for a day. Teach him to fish, and you get rid of him for the weekend. - To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>