1) Run scanpst.exe (in start/programs/accessories/system tools/inbox repair
tool) on any and all *.pst files on the computer
2) find all *.idx files in the outlook express mail folder (these are
mailbox index files) and delete them. They are automatically re-created next
time you start up outlook express.
This has fixed a large number of problems for our clients. Good Luck.
>MOST of our customers (close to 2,000) use either OE or Outlook98
>
>MOST of them have problems, especially with very large mails.
>
>They can surf all day long, but hit send & receive, there's a good chance of
>getting disconnected. There is something extremely peculiar about MSMail in
>general...
>
>I don't say this happens all the time (or I doubt we'd still have 2,000
>customers <smile>) but often enough to be a pita for our support team. The
>symptoms are too weird to contemplate. I had one customer, whenever they
>received a forwarded e-mail, from a particular person, they could never
>download it. Forwards from other people, no problem. Normal mail from that
>person no problem.
>
>Another customer's mailbox was guaranteed to hang, if they got a mail from a
>particular mailing list (which I subscribed to myself to try to find out
>what the problem was, and it hung my mailbox even on the LAN, but only 1 in
>maybe 10 times).
>
>I've given up completely trying to figure out what the problem was/is (I
>went through those messages bit for bit, there was NOTHING unusual about
>them!).
>
>Basically, I don't trust MSMail - OE - Outlook.
>
>I'm telling you all this, because I DON'T use a Portmaster at all - just NT
>RAS. I joined this list because I'm in the process of upgrading to PM's.
>
>You have my sympathy, because I think you'll be drawing a pension sooner
>than you get to the bottom of this particular problem...
>
>Regards
>
>Bob
>
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