Re: (PM) Modem data collection utility

James Courtier-Dutton (dutton@livingston-ent.co.uk)
Tue, 9 Feb 1999 15:43:01 -0000

Hello
I remember playing with an old Microcom Access box.
It was before PPP arrived and it used its own protocol over the phone lines.
It was called LAP. With this setup you needed a special client (Like PPP
client) program to do the dialing up. This client program would dial up,
send details on which modem was being used, and then deal with passwords
etc. This was great because you could imeadiately tell which modem each user
was using.
If this could be done over PPP is would be great.
Cheers
James

-----Original Message-----
From: pmaster@sentex.net <pmaster@sentex.net>
To: portmaster-users@livingston.com <portmaster-users@livingston.com>
Date: 09 February 1999 02:47
Subject: Re: (PM) Modem data collection utility

>>>As an example, after upgrading some of our racks to 3.8.2, I was able to
>>>use the data to see that over the three day window following the upgrade,
>>>our average connection speeds [1] to the upgraded modems increased while
>>>average connection speeds to non-upgraded pools were rather stagnant.
>>>
>>>We've been using a package called "AccessRamp" for several months now.
>>>Currently, AccessRamp dialers are only available for the Win95 platform.
>>
>>I recently received a flyer for a product called Rescue
(www.rescueme.net).
>> It looks like it might be very useful for ISPs who have customers with
>>problems.
>>
>>I do have reservations about it. It seems that with MS IE 4.0 their
>>service/product can pull all version and configuration information off a
>>PC! Seems they can't do it with Netscape...hmm.
>
>What would be really useful would be either a) a method of sending retrains
>and renegotiations to syslog or even better b) capturing the retrains and
>renegotiations in the radius detail... That way we can identify customers
>who are potentially having problems, and perhaps find out what modems are
>not working with the PM3... In general, some better ways to track modem
>performance and look for potentially bad modems would be very useful.
>Right now, there is no way to find out if a DSP is going bad, or is under
>performing by a significant margin...
>
> ---Mike
>Mike Tancsa (mdtancsa@sentex.net)
>Sentex Communications Corp,
>Waterloo, Ontario, Canada
>-
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