Re: (PM) Up and down PRI, errors, show ISDN questions

Emmett Lewis (pmuser@server1.ccinternet.net)
Fri, 5 Feb 1999 17:41:47 -0600 (CST)

You should request a smart jack on your Wan. this should protect your wan
input. Bell will give you great service if you are a 'squeaky wheel'. call
the repair line and keep them at it until you are error free.

the yellow alarm means the distant is not seeing you (your transmit is
failing).

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+ When the System Administrator opens his mail only to find.. +
+ GRRR! Another HTML WinCrap message..View Attach. GRRR! View...ect +
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

On Thu, 4 Feb 1999, Billy Hamblin wrote:

> We are having a great streak of luck here. We swapped over to ComOS 3.8.2 a
> week and a half ago with no visible improvement. We haven't lost a customer
> yet....but I have about 5-10 customers that are right on the edge. Now this
> Monday we have all our PRI and our T-1s cut physically at the pole. Bell
> South was suprisingly responsive and got the lines back up that night. Well
> ever since then all hell has broke loose. We were up for a few hours at
> most. I got dropped from home and couldn't reconnect. Once I got to the
> office all the PM's were down. To be more specific I had maybe handful of
> users on when they should have been full. The people who were on were idle
> for the most part. I noticed intermintant error lights on our pairgain
> boxes(PRI+T-1s). I tried getting in to the Pms via PMvision and telnet and
> after rebooting the machines I could get in but I was having trouble
> keeping a connection to them. We finally got everything stable the next
> morning but they seem to be going down twice a day in about 12 hour
> intervals. We have NEVER had a problem like this with out PRI before. I
> want to think that Bell gave us a crappy patch job on the lines. I guess we
> have been spoiled by the fact we never had a problem before and therefore
> I'm not sure how to proceed in showing Bell the lines are bad. I've looked
> at the line0,1 on each PM and I'll attach that below. I also did a sh isdn
> and thats included as well. I've rarely had the need other than curiosity
> to look at these before but I know we did not have these kinds of errors
> showing and thats when the Pms were up for 30+ days at a time. We are
> getting these errors in the course of a day or two. My other question is
> could it be possible that when the lines were severed the Pms could have
> suffered any damage in the ethernet port or other areas?
>
> pm1> sh isdn
> D Ports State L1 L2 Change init Up Down
> -- ------- ------------- ------- ----- ----- -----
> 0 S0-S22 UP Active 2 7 1 6
> 1 S24-S46 UP Active 2 7 1 6
>
> ---------------------- line0 - T1 Primary Rate ISDN ---------------
>
> Status: UP Framing: ESF Encoding: B8ZS PCM: u-law
>
> Receive Level: +2dB to -7.5dB
>
> Alarms Violations
> ----------------------------- -----------------------------
> Blue 0 Bipolar 0
> Yellow 1 CRC Errors 0
> Receive Carrier Loss 0 Multiframe Sync 0
> Loss of Sync 0
>
> ---------------------- line1 - T1 Primary Rate ISDN ---------------
>
> Status: UP Framing: ESF Encoding: B8ZS PCM: u-law
>
> Receive Level: +2dB to -7.5dB
>
> Alarms Violations
> ----------------------------- -----------------------------
> Blue 0 Bipolar 0
> Yellow 1 CRC Errors 0
> Receive Carrier Loss 0 Multiframe Sync 0
> Loss of Sync
>
>
>
>
>
>
> D Ports State L1 L2 Change init Up Down
> -- ------- ------------- ------- ----- ----- -----
> 0 S0-S22 UP Active 0 7 1 6
> 1 S24-S46 UP Active 0 7 1 6
>
> Alarms Violations
> ----------------------------- -----------------------------
> Blue 0 Bipolar 0
> Yellow 1 CRC Errors 0
> Receive Carrier Loss 0 Multiframe Sync 0
> Loss of Sync 0
>
> PM#2> sh line1
> ---------------------- line1 - T1 Primary Rate ISDN ---------------
>
> Status: UP Framing: ESF Encoding: B8ZS PCM: u-law
>
> Receive Level: +2dB to -7.5dB
>
> Alarms Violations
> ----------------------------- -----------------------------
> Blue 0 Bipolar 0
> Yellow 1 CRC Errors 7
> Receive Carrier Loss 0 Multiframe Sync 0
> Loss of Sync 0
>
>
> PM#3> sh isdn
> D Ports State L1 L2 Change init Up Down
> -- ------- ------------- ------- ----- ----- -----
> 0 S0-S22 UP Active 4 6 1 5
> 1 S24-S46 DOWN Inactive 5 0 0 0
> PM#3>
> PM#3> sh line0
> ---------------------- line0 - T1 Primary Rate ISDN ---------------
>
> Status: UP Framing: ESF Encoding: B8ZS PCM: u-law
>
> Receive Level: +2dB to -7.5dB
>
> Alarms Violations
> ----------------------------- -----------------------------
> Blue 0 Bipolar 0
> Yellow 1 CRC Errors 0
> Receive Carrier Loss 0 Multiframe Sync 0
> Loss of Sync 0
>
> The 3rd Pm only has one PRI thus far. Any help or advice based on the
> errors shown would be appreciated. The natives here are restless!
> Thanks
> +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
> |Billy Hamblin - Residential OM |
> |Midsouth ConNEcTions - 931.648.9024 |
> |1770-B Madison St. - billyh@midsouth.net |
> |Clarksville Tn 37043 |
> +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
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