>Last Friday I converted my dialin lines from channelized T1 to PRI. I
>had 7 users online when I moved the cable from the channelized T1 wall
>jack to the the PRI wall jack. In the detail file, the
>Acct-Termination-Cause for these users was User-Request. This is
>clearly wrong. I would have expected Lost-Carrier, Lost-Service, or
>Lost-Cable.
>
>In the past when a customer says that they've been cut off and I see
>the termination cause was User-Request, I figured that Windows95 did
>something behind their back or the user made a mistake. Now I'm not
>so sure.
>
>Has anyone else noticed termination causes being incorrectly
>classified as User-Request?
My advice would be open a ticket with support, and send a RFE for a fix
for the problem. People have brought this problem up multiple times in
the past, and no Livingston has ever even acknowledged that the problem
exists, let alone let us know if it will be fixed.
This is one of those problems that doesn't exist as far as LE is
concerned -- oh well!
--
Russ Taylor (rtaylor@cmc.net, http://www.cmc.net/~rtaylor/)
Chambers Multimedia Connection Help Desk
"Remember, you can't spell obsequious without I. O. U." -- Patty
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