Re: (PM) New tech support hours
Christopher Masto (chris@netmonger.net)
Wed, 22 Jul 1998 22:49:24 -0400
On Wed, Jul 22, 1998 at 11:55:06AM -0500, Brian Elfert wrote:
> This was probably buried in the new web page discussions, but did anyone
> else notice that tech support hours have been shortened?
>
> Free tech support is available from 7:00 AM to 5:00 PM. Didn't the hours
> used to be from 6:00 AM to 5:00 or 6:00 PM? Coverage is now available
> 24x7 for $175 an hour. It peeves me that they will cut off all free
> support at 5:20 PM, even if the call started before 5:00 PM. So, if I
> call with an emergency at 4:59 PM, they're gonna charge me for it if it
> takes more than 20 minutes.
I guess they're not making enough money. That Lucent thing must not
have worked out.
--
Christopher Masto Director of Operations NetMonger Communications
chris@netmonger.net info@netmonger.net http://www.netmonger.net
The idea that people know what they want is wrong.
- LAURA JENNINGS, Vice President, Microsoft Network
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>