I am forwarding a message from a grumpy customer with hopes that you all
can help me out here. At the POP this customer is using, we have a PM2e30
with USR Sportsters (no flames please) Com O/S v3.3.2 and 4MB ram. Is this
guy full of it or does he have a legit gripe? Any thoughts before I loose
him (he is a local consultant)? And all his customers...
The message from him below.......
Thanks
JOhn :}
>
>I have just recently added a DirecPC Digital Satellite dish to my system for
>receiving only of the Internet. In order to enable Internet access to my LAN
>the program from Helius was needed which required an update from RAS to RRAS
>on my server.
>
>I have gotten everything working, except that when the dish is activated I
>am unable to send mail to anyone other than myself.
>
>When using the Dial up networking connection (the Dish does not receive)
>then I am able to send mail without any problems.
>
>In order to activate the Dish to receive I must connect using the demand
>dial interface though RRAS. This interface is setup exactly like the dial-up
>connection DNS entries, logon credentials, all things are the same.
>
>The only entry under Static IP Routing in RRAS is to the default Gateway
>assigned to the DirecPC card.
>
>Ping works with either connection from the server it is complete and from
>the clients I get name resolution and 'Host unreachable' as expected through
>the proxy.
>
>When sending mail (dish in use) I get a long delay and then a 'Transport
>provider Unavailable' error every time from the server as well as the
>clients.
>
> During normal Dial up Networking connection when mail works.
>
>IP STACK ROUTE TABLE on server.
>--------------------
>Destination Mask NextHop I/f Metric Protocol
>0.0.0.0 0.0.0.0 207.112.213.76 4 1 2
>0.0.0.0 0.0.0.0 207.168.145.38 2 2 2
>10.0.0.0 255.255.255.0 10.0.0.19 3 1 2
>10.0.0.19 255.255.255.255 127.0.0.1 1 1 2
>10.0.0.21 255.255.255.255 127.0.0.1 1 1 2
>127.0.0.0 255.0.0.0 127.0.0.1 1 1 2
>206.71.99.17 255.255.255.255 206.71.99.17 -1 1 2
>207.112.213.0 255.255.255.0 207.112.213.76 4 1 2
>207.168.145.0 255.255.255.0 207.168.145.38 2 1 2
>207.168.145.38 255.255.255.255 127.0.0.1 1 1 2
>207.168.145.255 255.255.255.255 207.168.145.38 2 1 2
>224.0.0.0 224.0.0.0 10.0.0.19 3 1 2
>224.0.0.0 224.0.0.0 10.0.0.21 5 1 2
>224.0.0.0 224.0.0.0 207.112.213.76 4 1 2
>224.0.0.0 224.0.0.0 207.168.145.38 2 1 2
>255.255.255.255 255.255.255.255 207.168.145.38 2 1 2
>
>During Demand Dial through RRAS connection when mail fails.
>
>IP STACK ROUTE TABLE on server.
>--------------------
>Destination Mask NextHop I/f Metric Protocol
>0.0.0.0 0.0.0.0 207.168.145.38 2 1 2
>10.0.0.0 255.255.255.0 10.0.0.19 3 1 2
>10.0.0.19 255.255.255.255 127.0.0.1 1 1 2
>10.0.0.21 255.255.255.255 127.0.0.1 1 1 2
>127.0.0.0 255.0.0.0 127.0.0.1 1 1 2
>206.71.99.17 255.255.255.255 206.112.213.87 4 1 2
>207.112.213.65 255.255.255.255 207.112.213.87 4 1 2
>207.112.213.87 255.255.255.255 127.0.0.1 1 1 2
>207.168.145.0 255.255.255.0 207.168.145.38 2 1 2
>207.168.145.38 255.255.255.255 127.0.0.1 1 1 2
>207.168.145.255 255.255.255.255 207.168.145.38 2 1 2
>224.0.0.0 224.0.0.0 10.0.0.19 3 1 2
>224.0.0.0 224.0.0.0 10.0.0.21 5 1 2
>224.0.0.0 224.0.0.0 207.112.213.87 4 1 2
>224.0.0.0 224.0.0.0 207.168.145.38 2 1 2
>255.255.255.255 255.255.255.255 207.168.145.38 2 1 2
>
>Internal NIC 10.0.0.19 Mask 255.255.255.0
>RAS NIC 10.0.0.21 assigned by DHCP Server
>DirecPC Network card IP 207.168.145.38 Default Gateway 206.71.99.17
>
>Do you have any ideas or suggestions as to what additional routes would need
>to be added in order for mail to work correctly?
>
>I have to add several routes and all of them either make no changes or they
>will not add to the table at all. I spent three days checking newsgroups and
>MS KB articles with no answers that fixed this problem. I have only
>determined that it is a known problem when connecting one system acting as a
>router to another router.
>
>Problem #2, while using MS Proxy on my server the auto disconnect feature
>will not disconnect the connection no matter what time it is set to. I
>believe this is due to some packet that is being transmitted from your
>system which causes Proxy to believe there is traffic until your system
>times out after 20 minutes of no activity from my end. At approximately
>every 31 seconds I show 253 Bytes in and 57 Bytes out. Which I believe is
>cause the connection to stay up.
>
>I know that this will work if correctly set up as I was able to test it
>using a Customers account at MAQS.net I only changed the dialing
>configuration to dial MAQS and everything functioned correctly including the
>disconnect and email while the dish is enabled. All of the other settings
>and routings remained unchanged.
>
>I am missing something here that needs to be set but I haven't been able to
>find it, maybe you have an idea.
>
>Thanks,
John C. Lange, Sr. PALACE dot NET, INC.
microjl@palacenet.net MICRO-TECH Computers, Inc.
608.742.1601 & 6980 2800 New Pinery Road
http://www.palacenet.net/ Portage, WI 53901
Visit our online store @ http://www.microt.com/
Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
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