No workee. I tried every freakin' trick I could muster for 2 hours.
>> software is used for tftp (Win95 or UNIX). Tech support didn't know how the
>> download command worked, and the Troubleshooting Guide is horked on this
>> count (start the download before the PM3 is turned on? Huh?).
>
>IMO This is not good. Get the name of the tech support person and then ask
>for the tech support manager so he can instruct the tech support person
>you got how to do this or where to look for it. This is a pretty important
>thing to be able to do. Did they offer to tftpboot it for you and reflash?
>Ive had them do it for me before with no questions asked. They just
>offered.
>
>My GUESS is that since its stopping at EXACTLY the same spot, it can be 2
>things, 1 the RAM is bad, or 2, the generic image is bad. Try swapping ram
>(if you have any that is). Or try downloading a new GENERIC.PM3 image.
Tried new RAM. That box worked great since it was put in production.
Tried the image several times, different ftp tricks to different boxes, etc.
>> Tech support rep I talked to said it would be a "security problem" for them
>> to design it so that a jumper on the motherboard couldn't put the box back
>> in a sane state.
>
>There IS a way, but it is DIFFICULT and NOT recommended or allowed and Im
>sure would void the warranty, plus its easy to damage the flash chip(s).
>So for practical purposes, no, there is no way to do it.
Exactly, real stupid.
>But thats not really my point. I agree with you that it would be EXTREMELY
>helpful to have a jumper to do what the MAX boxes do, which is, reset the
>box back to factory presets. Otherwise you have to call tech support which
>is NOT that bad, because they will take a password call IMMEDIATELY.
Not at 4am they won't.
>However, suppose its a Friday night and you typoed on the password. You
>are screwed til Monday morning.
Uh huh, unless you pay $800+/year per PM3 for the privilege of calling.
>Good luck and let us know how it went.
How it went? It went *back!* Tomorrow I get a new one.
Chris
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>