>I don't really think that there are 2000 ISPs who are using PM3s and who
>are losing "millions of dollars" a day cumulatively. If 2000 ISPs lost
>about a dozen $15/month accounts a day, you're only about a third of the
>way to a million. If they are losing accounts like this, the problem
>isn't with Lucent's development.
Depends on the average customer retention. If you normally retain a
customer a year, and lose them due to v.90 support, that's $180 bucks
right there, multiplied out.
>How many people have cancelled accounts with you because you didn't have
>V.90 support or they were unable to use your V.90 connection? Are you
>really hemorrhaging so much cash because of V.90 troubles? If you (or
>other people) are, is Lucent to blame, or could it be due to not following
>directions and betting everything on beta code, or perhaps telling your
>customers about the virtues of V.90 without telling them about its
>problems?
The problem isn't with what WE tell our customers, the problem is with
what the people marketing modems (and Lucent products are included in
that area) are telling our customers. Lucent's out there saying v.90 is
working _today_, when their own servers can't do it. Every other modem
company is playing the same game, but at least the other server venders
(USR, Ascend, Bay) havw working v.90 support.
-- Russ Taylor (rtaylor@cmc.net, http://www.cmc.net/~rtaylor/) Chambers Multimedia Connection Help Desk "Next time my way" -- the Lumati Ambassador, Babylon 5- To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>