I find the best solution is to not treat our customers like "customers" but
rather like business partners and that we are, in a sense, their support
department or I.S. Dept. We inform our customers of changes and help them
as needed.
-----Original Message-----
From: owner-portmaster-users@livingston.com
[mailto:owner-portmaster-users@livingston.com]On Behalf Of Scott
Drassinower
Sent: Wednesday, June 17, 1998 9:50 AM
To: Larry Vaden
Cc: Mark Peugeot; portmaster-users@livingston.com
Subject: Re: (PM) Stable v.90
On Wed, 17 Jun 1998, Larry Vaden wrote:
> Finally, a realist who understands that the cumulative costs to 2,000 ISPs
> could be in the same range as "millions of dollars" a day.
I don't really think that there are 2000 ISPs who are using PM3s and who
are losing "millions of dollars" a day cumulatively. If 2000 ISPs lost
about a dozen $15/month accounts a day, you're only about a third of the
way to a million. If they are losing accounts like this, the problem
isn't with Lucent's development.
How many people have cancelled accounts with you because you didn't have
V.90 support or they were unable to use your V.90 connection? Are you
really hemorrhaging so much cash because of V.90 troubles? If you (or
other people) are, is Lucent to blame, or could it be due to not following
directions and betting everything on beta code, or perhaps telling your
customers about the virtues of V.90 without telling them about its
problems?
-- Scott M. Drassinower scottd@cloud9.net Cloud 9 Consulting, Inc. White Plains, NY +1 914 696-4000 http://www.cloud9.net
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