Re: (PM) Stuck Modems on PM2E

Chad Schwartz (cwsmail@citilink.com)
Fri, 5 Jun 1998 08:52:06 -0500 (CDT)

> Hello,
>
> I am curious if anyone has a way to force a modem to reset from the command
> prompt of the PM2E. Occasionally, one of the modems connected to one of my
> PM2E's will hang, and the Portmaster will show it stuck on 'USERNAME'. The
> modem seems to hold DCD high, and will not respond to a port reset. I end
> up having to go to the site and toggle the power on the modem bank, which is
> inconvenient to say the least. The modem banks are USR MP-16's. Any help
> you can provide will be most appreciated.

You know, I had heard about something like this, with mp/16's before. One
of my colleagues had the same type of situation, and would have a CERTAIN
CUSTOMER call in, and make a connection. After they'd make the
connection, they would surf the 'net just fine.

however, when they would DISCONNECT, it would lock the port, on the MP/16.
(leaving the PM2e-30 in "USERNAME" state.)

There was no visible way to fix this. I think it is a bug in USR modem
code, myself.

Chad

-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>