The modem selected in the modem control panel is incorrect. We have quite
commonly seen this where a user uses the Platinum script which is good for
up to 28800 but has upgraded the modem to 33600. They connect at 33600 (or
31200) but the script does not understand this speed therefore you get the
communicating at an unknown rate message. It then stupidly decides to hang
up. Get them to change the modem they have selected, two that should work
with that modem are:
GV 28.8/33.6 for ARA 2.1 OT/PPP
GV Teleport 33.6 for ARA 2.1
Regards
Matthew Walker
Matthew Walker <mailto:mwalker@lidcam.com.au> Lidcam Technology
Ph: +61 3 9820 9077 Level 5 499 St Kilda Rd
Fax: +61 3 9866 1245 Melbourne VIC 3004
<http://www.lidcam.com.au/> AUSTRALIA
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