I had a problem making my new used pm25 authenticate, so I searched
livingstons website, and ended up searching the mailing list archives and
found a helpful explanation that if the Radius server is sending from a
different IP than the portmaster is sending the request to, then you'll
get the Dropping Duplicates thing.. Pretty esoteric solution. Took me
about 10 minutes to get to it. Not bad.
I also enjoy the ability to get ComOS upgrades at any time. Providing them
free of charge really cuts down on administration of who is entitled to
the upgrade and who is not, and why.... The goodwill is a huge competitive
advantage in terms of customer retention and customer happiness.
I also deal with USR/3com. Their Totalservice website is 100% useless. I
had to sign up and get a name and password to get into their site for some
code for one of their products. It took several days for the name/password
to be approved, and once I got there, the file was not to be found. I
ended up calling, going through voicemail jail, and having a tech email me
the code. I got this far because the unit was less than 90 days new. I had
a possibly bad MP16 today, and it was out of warranty and they didnt
really want to talk to me. Their website has more frames than content.
The customer service winner is plainly obvious. Right now, livingston isnt
getting much (other than market share) when I purchase used PM25's and
such... When I need some shiny new digital access equipment,
Livingston/Lucent will be at the top of my list.
-- /* Jason Philbrook | Midcoast Internet Solutions jp@midcoast.com | Internet Access, LAN, WAN, and Linux www.midcoast.com/jp/ | Service and Consulting for Midcoast Maine */- To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message. Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>