Re: (PM) ComOS 3.7.2 BAD NEWS, Avalanche SOLVED!

Jose de Leon (jadiel@thevision.net)
Fri, 30 Jan 1998 20:58:40 -0800

I understand that there is an inherent problem in windows95 DUN. We normally get
about 2-3 questions regarding this issue a day. It is almost always the new
customers who have this problem and we are able to solve it the standard way that
I'm sure we all know very well suche as: disable wins, check port settings on
modem, reinstall DUN, make a New Connection, reboot computer, etc.

But I can deny the evidence that for the last 2 weeks we had aproximately 50 calls
a night regarding DUN error message, as soon as I downgraded to ComOS 3.5, call
levels are now at 2 calls per evening. This is a real problem. And if it doesn't
happen to most people but only some of us, its still an important issue because
that definately means the code is unstable. Most importantly, I can duplicate the
problem. I upgraded to 3.7.2 and problems came back. I promptly went back to 3.5

Christopher Masto wrote:

> On Fri, Jan 30, 1998 at 10:09:44AM -0500, Matthew S. Crocker wrote:
> > On Fri, 30 Jan 1998, Jose de Leon wrote:
> >
> > I have several PM2e-30s with the latest software handling thousands of
> > calls per day without any problems with MS-DUN. I wouldn't blame your
> > problem on Livingston/Lucent.
>
> And I wouldn't ignore him. It is Windows 95 that is broken, IMHO, but
> certainly the "Dial-Up Networking could not establish a compatable set
> of network protocols" message is real, and happens to some people more
> than others. I used to handle 2-3 of these a day at another ISP.
> Here, we have maybe one a month. But whatever Windows is doing wrong,
> it's possible that there may be a way to work around it. As much as
> it drives most of us crazy, Windows 95 is the dominant operating
> system our customers use, and anything that makes it less likely to
> result in support calls would be greatly welcomed by me.
> --
> = Christopher Masto = chris@netmonger.net = http://www.netmonger.net/ =
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