Re: (PM) PM 2ER-30 locking up

Josh Richards (jrichard@livingston.com)
Thu, 29 Jan 1998 17:15:51 -0800 (PST)

On Thu, 29 Jan 1998, qcislands net gated newsgroup feed wrote:
> >
> >Get a ticket into support. This looks more like an RMA issue, then
> >strictly software but hard to say. If this was a memory problem, the
> >watchdog should reboot the PM.
>
> interesting.

Should - not always. It is meant to catch as many things as possible.

>
> >>
> >> I have this uncomfortable feeling that just a few moments ago the NBUFS
> >> was up at 800 used, but after I ran a show sessions and then another show
> >> mem it changed to only 51.
> >>
>
> >Are you saying that you _saw_ the nbufs at 800? Or that it was acting
> >like it could have been? Just curious, since this sort of defines the
> >issue a little.
> >
>
> I'm saying I *thought* I saw it.. But when the number twig'd in my head it
> was already off the screen, and the next one was a meager 51. I don't know
> the purpose of NBUFS, but I'm curious about your comment 'sort of defines
> the issue'?

Nbufs are buffers used when sending data through the portmaster. What I
meant was that if you did see those go extremely high and just before the
lockup, then may gave us some leads at to what is causing it.

>
> >Well RADIUS has its own logs files for accounting purposes which should be
> >on your authentication host. If you set the global "loghost" you should
> >also get syslog messages from the portmaster for logins/logouts, etc.
>
> loghost is set, but all I get in my syslog is a one liner at boot time.
> When the PM locks up, I lose the logout information for anyone who may be
> logged on because the PM is tight-solid LOCKED.
>
> >> appreciative. I would put in 16Mb if it would help.. But WILL it?
>
> >No. This is not the answer to your problems. This is *not* normal.
>
> Another 'clue'.. Between midnight and 12:10, every evening the PM locks
> connections on *most* but not 'all' connected users. The Authenticator keeps
> on ticking, but the PM does this. I know, because I am usually on after
> midnight and I usually have to hangup and re-dial. I get back on right away
> when I re-connect.

Can you ping the PM (from someplace other then the modem connection I
mean) when this happens?

>
> I DO NOT have any cron jobs or at jobs scheduled between 11PM & 3AM. So it
> can't be my authenticator.
>
> Three days ago we added 5 more modems to our bank. (Now we have 15). It has
> locked up two times in the last three days. Much more that previously. But
> still, I have seen 14 modems on line and a SHOW MEM still shows just a little
> over 1Mb ram used, just under 3Mb free.
>

The best thing to do is get a console plugged in s0 and log/watch it.

----
Josh Richards - <jrichard@livingston.com>
Beta Engineer
Lucent Technologies (Remote Access Business Unit)
(previously Livingston Enterprises, Inc.)

-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.